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Services

Everything an IT department covers, packaged.

The honest version

Many of our customers run their entire IT operation on the base subscription alone.

360SmartIT Department bundles ten services — helpdesk, security, patching, monitoring, asset management, mobile device management, remote access, recovery, and the 360FleetReview — a quarterly written briefing on fleet health, security posture, and the next-90-days plan, delivered to your inbox — all in one per-computer monthly price. The add-ons further down this page are for specific situations: heavily regulated industries, cyber-insurance requirements, advanced backup posture. Most teams stay on the base subscription alone.

Your business apps — Microsoft 365, Google Workspace, Clio, NetDocuments, Salesforce, Box, ShareFile, and the rest — you buy directly from each vendor on your own licenses. We manage them on YOUR paper, with the relationship to each vendor remaining yours.

The base subscription

360SmartIT Department

Your IT department, packaged. AI-powered cybersecurity, monitoring, and unlimited support — for every Windows or Mac computer you operate.

The flagship goCloudOffice® subscription. One monthly price per managed computer covers continuous security, automated maintenance, performance monitoring, complete asset visibility, and unlimited AI-driven support through AISA — our highly specialized AI Support Assistant. Covers Windows 10, Windows 11, and macOS 14.x – 26.x identically: same coverage philosophy, same per-computer price, same unlimited support.

Per computer, per month

$25.00 / computer / mo

Drops to $18.75 / computer / mo when you prepay the year — pay for 9 months, covered for 12.
Annual billed monthly saves 15%. Month-to-month — no commitment — available up to 24 computers. Volume discounts begin at 25 and pair with the annual terms.

Build your plan See full details →

Included at this price:

  • 360Helpdesk Unlimited 24/7 tickets resolved by AISA. Most issues fixed in seconds.
  • 360CyberProtect Managed anti-malware + endpoint protection on every Windows and Mac.
  • 360PatchGuard Automated patching of OS + 3rd-party apps. Nothing sits unpatched.
  • 360CyberHealth Continuous monitoring of fleet performance and security posture.
  • 360AssetManagement Full inventory, lifecycle, and license oversight across the fleet.
  • 360AppleMDM Native MDM for your Mac fleet — one management plane.
  • 360CustomerRemoteAccess Every user reaches their office computer; managers reach any device.
  • 360RapidRemote Secure engineer access pre-deployed on every managed computer.
  • 360RecoveryGuard Recovery-data encryption and a rehearsed lockout / loss playbook.
  • 360FleetReview Every quarter: fleet health, posture, risks, next-90-days plan — delivered to your inbox.
Available as add-ons
  • Hands-on engineer time Billed per minute via Pro1 / Pro2 / Pro3 Master — only when you authorize the escalation. Learn more →
  • 24/7 SOC + full EDR Behavioral analytics + human analysts watching around the clock. Available via 360CyberProtect MDR (matches your computer count). Learn more →
  • Premium multi-monitor remote True monitor-to-monitor mapping for power users. Available via 360CustomerRemoteAccess Premium. Learn more →
  • File + cloud-app backup Continuous, immutable backup with 30-minute recovery granularity. Available via 360CloudBackupPro. Learn more →
  • Email-domain authentication DMARC / DKIM / SPF deployment plus AI-analyzed reports in plain English. Available via 360DMARC. Learn more →
  • M365 SaaS data backup Daily backup of Exchange, OneDrive, SharePoint, and Teams. Available via 360M365Backup. Learn more →
  • Customer-owned Jamf / Kandji / Intune Supported and managed on your existing licenses via Pro2 / Pro3 Master consulting. Learn more →
  • Server management Available via custom quote — talk to us about your environment. Learn more →

How 360Helpdesk works

Four ways to open a ticket. AISA handles most. Engineer time only when you authorize.

360Helpdesk is the support service inside your 360SmartIT Department subscription. Tickets reach us however your team prefers. AISA — our AI support assistant — reads each one and either resolves it directly or, only with your approval, escalates to a human engineer. You see exactly what happens at each step.

  1. Menubar app

    One click from the top of your screen (Mac) or the system tray (Windows). Pre-installed by 360SmartIT Department on every managed computer.

  2. Email

    Send a message to your support address from any device. Attachments, forwards, replies — all become tickets with full context preserved.

  3. Text message

    Text your support line from your phone. Faster than email when something is broken right now and you only have a thumb free.

  4. Browser portal

    Sign in to your customer portal to file, search, and track tickets. Zendesk-powered; history retained for compliance and audit.

AISA reads + decides

Our AI support assistant — built on the world's leading models — reads every ticket, understands the context from your environment and history, and either responds directly or surfaces an escalation path with your approval gate.

  • The common path

    Auto-resolved by AISA

    Typically in seconds. Password resets, file restores, software installs, account unlocks, common error remediations.

    $0 extra included in your subscription

    Most tickets resolve here.

  • Only when you authorize

    Escalated to engineer

    Complex incidents, hands-on work, architecture decisions — the work AISA identifies as needing a human. You approve the escalation before any clock starts.

    5-minute increments 1-minute increments for large-volume customers

    Billed at the appropriate tier: Pro1 · Pro2 · Pro3 Master

    Only when you authorize the work.

Included · Unlimited AI tickets

AISA — AI Support Assistant

Your unlimited 24/7 IT support channel. Answers in seconds. Every customer, every plan.

AISA (AI Support Assistant) is goCloudOffice®'s flagship support technology. It answers IT questions, diagnoses problems, runs safe automations, and resolves over 80% of support tickets in seconds, around the clock, with no per-ticket charge. Underneath, AISA is built on Claude — the world's leading AI model — grounded in goCloudOffice®-specific runbooks, deep knowledge of every customer's environment (the asset inventory + configuration baseline that 360SmartIT Department maintains), and tool-use access to the same management surfaces our human engineers use.

What AISA can do

  • Diagnose connectivity, login, application, and performance issues using live telemetry from the affected computer
  • Resolve 80%+ of common issues autonomously — restart services, repair profiles, reapply policies, deploy fixes
  • Walk users through configuration changes step-by-step, with screenshots tailored to their actual screen
  • Proactively flag emerging issues from telemetry before users notice
  • Authorize-then-execute backup restores, password resets, account lockouts, conditional-access challenges
  • Search organizational documentation, runbooks, and prior tickets in milliseconds
  • Recommend the right human-engineer escalation tier (Pro1 / Pro2 / Pro3 Master) when a ticket exceeds AISA's scope

Examples

  • "My VPN is dropping every 5 minutes" → AISA correlates with logs, identifies a router-side conflict, and pushes the fix in 90 seconds.
  • "I deleted a SharePoint folder by accident this morning" → AISA confirms the path, restores from 360CloudBackupPro, and emails confirmation in under 3 minutes.
  • "Is our Microsoft 365 vulnerable to the new attack I read about?" → AISA reviews the customer's configuration against the IOCs and produces a written assessment + remediation plan.
  • "Can you help me set up a new shared mailbox for the legal team?" → AISA executes end-to-end: mailbox provisioned, permissions set, MFA enforced, ticket closed.

Limits — what AISA will NOT do without your approval

  • AISA executes destructive actions (delete, disable, wipe) only with explicit user authorization in the same ticket
  • AISA escalates to a billable human engineer only with explicit user authorization (you decide when to spend Pro time)
  • AISA hands off to a human engineer when a ticket touches: novel architecture decisions, regulatory representation, board-level incidents, or any case where AISA's confidence is below threshold

Under the hood: Built on Anthropic's Claude — the world's leading AI model — grounded in goCloudOffice®-specific runbooks via retrieval, augmented with each customer's asset inventory + configuration baseline + ticket history, and a curated tool-use surface that lets AISA take real, audited action on a customer's environment.

Your data stays yours: AISA processes ticket content solely to provide support. Your data is never used to train AI models, processing happens in the United States, and everything AISA reads is covered by the same confidentiality terms as our human engineers — see our Privacy Policy.

Optional add-ons

Specific capabilities, opt-in only.

These are stand-alone capabilities you can add to your subscription when your situation calls for them. Most customers choose to add one or zero; a small minority adds more. Add or remove from the Customer Portal at any time; changes take effect on the next billing cycle.

360CloudBackupPro

Starting at $13.50/ computer / mo or $18.00 m2m

If you lose a file, a folder, or a whole laptop, we restore it in minutes — no matter how it was lost. Continuous backup with 30-minute recovery granularity, ransomware-resilient by design.

  • 200 GB differential file-level backup per computer — pooled across your fleet
  • Backup every 30 minutes or on demand, with 24/7 monitoring
  • Enterprise-grade 256-bit encryption (Windows and macOS, worldwide)
  • 30 file versions kept (configurable)
See full details →

250 GB Extra Backup Storage

Starting at $18.75/ mo or $25.00 m2m

Add a 250 GB block to your pooled backup storage — usable for file and image backups across the fleet.

  • 250 GB added to the shared backup pool
  • Usable for file and image backups
  • Same 256-bit encryption and immutable retention as the base service
See full details →

1 TB Extra Backup Storage

Starting at $60.00/ mo or $80.00 m2m

Add a full terabyte to your pooled backup storage — the better per-GB price for storage-hungry fleets.

  • 1 TB added to the shared backup pool
  • Usable for file and image backups
  • Same 256-bit encryption and immutable retention as the base service
See full details →

360CyberProtect MDR

Starting at $7.50/ computer / mo or $10.00 m2m

A real Security Operations Center watching your computers around the clock. When something looks wrong, an analyst acts on it within minutes, in the same shift.

  • 24/7 SOC analyst coverage on every managed computer
  • Behavioral threat detection with human triage on every elevated alert
  • Active response (isolate, kill process, reverse changes) under pre-agreed playbooks
  • Quarterly threat-landscape briefing tailored to your industry
See full details →

360DMARC

Starting at $52.50/ domain / mo or $70.00 m2m

Stop attackers from sending email that looks like it came from your domain. We deploy the authentication; AI reads the reports; you get a plain-English summary each month instead of a 400-row CSV.

  • DMARC / SPF / DKIM deployment and progressive enforcement (monitor → quarantine → reject)
  • Continuous DMARCDIGESTS report ingestion for your domain
  • AISA AI analysis on every aggregate + forensic report — decides "no action / configure / investigate / escalate"
  • Monthly executive summary in plain English (spoofing attempts, legit senders surfaced, fixes applied)
See full details →

360M365Backup

Starting at $5.25/ user / mo or $7.00 m2m

Microsoft 365 protects against their failures, not yours. If someone deletes a SharePoint folder or an attacker wipes mail, our daily backup of every Microsoft 365 surface gets you back to where you were.

  • Daily backup of Exchange mailboxes (mail, calendar, contacts)
  • Daily backup of OneDrive files
  • Daily backup of SharePoint sites + document libraries
  • Daily backup of Teams chats, channels, and shared files
See full details →

360CustomerRemoteAccess Premium

Starting at $5.25/ computer / mo or $7.00 m2m

If your team works from home and needs to see their office screens exactly as they look at the office — two screens, three screens — this is the upgrade. Maps every remote monitor to its own local monitor.

  • Per-computer fully-paid Splashtop Business license with goCloudOffice security hardening profile
  • True multi-monitor remote access (each remote monitor → its own local monitor)
  • MFA-enforced access at the application layer (not just network)
  • Session logging + audit trail (compliance evidence pipeline)
See full details →

Production AI, operated

We use AI ourselves — and we make yours stronger.

Most IT firms talk about AI as something they use internally. We do that — and we operate the AI environments our customers run. Hardened, observable, secure, cost-monitored. Same team, same security baseline as the rest of your fleet.

  • AI infrastructure hardening

    MCP servers, AI gateways, model deployments treated as production assets — same security baseline as any other workload. Secret hygiene, network egress controls, access audit trails.

  • AI environment observability

    Request-level telemetry, P50 / P95 / P99 latency, token-spend tracking, performance baselines. You know what your AI is doing, what it costs, when it drifts — before users notice.

  • AI security baseline

    Supply-chain controls on AI tools and MCP servers, prompt-injection defenses, model access reviews, vendor security posture tracking. The same Vanta-aligned controls we apply to the rest of your stack.

  • AI lifecycle management

    Model upgrades, deprecations, vendor migrations handled the same way we handle OS upgrades — tested cadence, documented rollback, no surprise breakage when a provider sunsets a model.

Already running AI agents, MCP servers, or model deployments? Tell us what your stack looks like — most fits cleanly under our existing service envelope; some warrant a custom consulting engagement.

Need more than a subscription?

We have been doing IT consulting since 2003.

Pro1, Pro2, Pro3 Master engineers handle the hourly work AISA escalates to a human. We also deliver fixed-scope projects: AI implementation (Claude, ChatGPT, Gemini), email migrations (Google ↔ Microsoft 365), cloud data migrations (ShareFile, Box, Dropbox → SharePoint / Drive), and custom IT projects. Documentation is a deliverable; engagements are quoted per scope.

See consulting →

Compliance

Documentation that holds up to scrutiny.

365 Security Reviews — Standard

Starting at $225.00/ tenant / mo or $300.00 m2m · plus $500.00 one-time setup

Continuous, evidence-grade review of your Microsoft 365 tenant. Quarterly written assessment plus monthly drift checks — the report your cyber-insurance underwriter actually wants to see.

  • Initial baseline capture of your tenant (one-time, included in $500 onboarding)
  • Quarterly written assessment of M365 security posture (full report)
  • Monthly drift check + alert when configuration regresses
  • Remediation roadmap prioritized by risk reduction × implementation effort
  • Executive summary suitable for cyber-insurance underwriting + SOC 2 / HIPAA evidence
  • AISA-tracked remediation follow-through (with status visible in your portal)
  • Annual control-mapping refresh (CIS M365 Foundations, Microsoft Secure Score baseline)
See full details →

Getting started

Onboarding, your way.

Self-service onboarding is free for every subscription — installer emails with self-service downloadable installers, step-by-step instructions, and documentation cover most teams end to end. The guided package below adds a specialist-led start.

360Onboarding

One-time $199 one-time included at no charge at 25 computers and up

A guided start: a scheduled 45-minute walkthrough call, assisted endpoint enrollment, a Microsoft 365 connection check, and a helpdesk introduction — your whole team productive on day one.

  • Scheduled 45-minute walkthrough call with a senior onboarding specialist
  • Assisted endpoint enrollment — we enroll the first computers with you and confirm the rest of the fleet follows the same path
  • Microsoft 365 connection check — we verify your tenant connection and flag anything that needs attention
  • Helpdesk introduction — your team learns how to reach AISA and what to expect from a ticket
See full details →

360ABMEnrollment

One-time setup + annual renewal $990 one-time setup then $350/year to renew your Apple certificates · sales-led engagement

We link your own Apple Business Manager to your fleet for true zero-touch Apple enrollment — Macs, iPhones, and iPads your company buys enroll and lock to management the moment they power on, tracked by serial in your own Apple device inventory.

  • Guided Apple Business Manager linkage to your goCloudOffice management plane (Apple Automated Device Enrollment)
  • Customer-owned APNs certificate created under your own dedicated Apple Account — you own it, and it stays portable across staff changes
  • ABM to MDM connection set up end to end (public-key certificate uploaded to ABM; the one-year Automated Device Enrollment service token installed into management)
  • Zero-touch enrollment: company-purchased Macs, iPhones, and iPads enroll automatically during Setup Assistant — supervised and non-removable
See full details →

See your stack.

The build flow walks through services, term, and cost — three minutes from start to a real plan.

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