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For Biotech

Move fast on the science. Stay validated for the auditors.

We run technology operations for biotech companies — from pre-clinical research labs through commercial-stage manufacturers — where the same environment has to support both rapid experimentation and the GxP / 21 CFR Part 11 / HIPAA discipline regulators expect.

  • Your scientists need to move fast and adopt new tools (electronic lab notebooks, AI-assisted analysis, cloud HPC) while your QA + regulatory teams need every change documented and validated.
  • Validated systems (LIMS, eTMF, regulatory submissions) cannot be touched casually, but the rest of your stack changes constantly — and a generic MSP treats all of it the same way.
  • Lab instruments and HPC environments break the normal endpoint model — Windows XP-era control workstations, Linux compute clusters, instrument-specific Macs, all running alongside your standard fleet.
  • Investor and partner due-diligence rounds ask hard questions about your IT controls, data integrity, and 21 CFR Part 11 readiness. The wrong answer delays funding or partnerships.
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Per-computer pricing Bench scientists scale faster than budgets

Every biotech company starts with the same foundation — and adds the layers that match the validated, audit-trailed shape of regulated research work.

Why biotech companies work with us

Biotech is a tale of two environments. On one side: scientists who need to adopt new tools the moment they appear — a new ELN, a new AI-driven structure-prediction service, a new cloud-HPC provider — because research velocity is the moat. On the other side: validated systems (LIMS, eTMF, document management, regulatory submissions, pharmacovigilance) where every change has to be documented, tested, and signed off because regulators will read the audit trail later.

Most MSPs collapse those two worlds into one — and the result is friction in both directions. Scientists wait too long for IT to bless a new SaaS tool; QA + regulatory teams worry that the same fleet running validated workloads is also running every experimental browser extension a postdoc found useful. Our biotech clients run a single goCloudOffice subscription that respects the line between the two.

What is included for biotech

Every engagement starts with 360SmartIT Department — managed endpoints (Windows + Mac), continuous security baseline enforcement, automated patching with maintenance-window awareness, and unlimited AISA support tickets — and adds the components that biotech operating reality demands:

  • 360CyberProtect MDR — 24/7 SOC oversight with human analysts. Most biotech cyber-insurance underwriters now require active monitoring, and most pharma partners include MDR in their vendor-security questionnaires. We provide the operational evidence — deployment coverage, alert volumes, response times — on the same business day the underwriter or partner asks.
  • 360CloudBackupPro — point-in-time backup with 30-minute recovery granularity. For research data, configuration of validated workstations, and the documentation trail that follows them. Ransomware-resilient by design.
  • 360M365Backup — daily Exchange / OneDrive / SharePoint / Teams backup beyond Microsoft’s recycle-bin window. For sponsor-required communication retention and the eTMF spillover that lives in M365.
  • 365 Security Reviews — Standard — quarterly review of the M365 / Google Workspace tenant against the controls your QA + regulatory teams (and your investors’ diligence teams) expect. Surfaces drift before auditors do.
  • Pro1 / Pro2 / Pro3 Master engagement — Pro1 handles routine biotech IT (laptop swaps, account resets, MDM enrollment); Pro2 / Pro3 Master cover validated-system work — IT-side support for IQ / OQ / PQ documentation, 21 CFR Part 11 technical-control implementation, GxP audit support, and IT input on validation master plan reviews. Your QA, regulatory, and validation leads remain the document owners and approvers; we provide the IT execution and evidence. Billed only when authorized, in 5-minute increments.

Validated systems vs. everything else

We treat your validated systems differently from the rest of your fleet — by design. Validated workstations get a separate management profile: locked patch cadence, change-control documentation per modification, no automatic agent updates without QA review, and a dedicated AISA queue with a higher human-engineer escalation default. Everything else (research laptops, scientist Macs, admin computers) runs on the standard goCloudOffice baseline. Both environments live under one subscription, one bill, one customer-success relationship — but each operates with the discipline its workload requires.

Lab + research platform integrations

We work alongside the platforms most biotech teams run — Benchling and LabArchives for ELN, LabWare and STARLIMS for LIMS, Veeva Vault and Montrium for eTMF, Veeva RIM and Ennov for regulatory submissions, GraphPad Prism and Geneious for analysis, and AWS / GCP / Azure for cloud HPC — as the IT partner who understands how those platforms intersect with your endpoint, identity, and validated-systems posture. The platforms remain customer-owned; we keep the surrounding stack stable.

Lab instruments + HPC

We support the awkward edges of biotech IT: the Windows 7 instrument-control PC the regulator requires you to keep until the validated method is re-validated, the Linux GPU cluster running structure prediction overnight, the instrument-specific Mac running an old version of Mass Hunter that the vendor stopped updating in 2018. We document, isolate, and protect — facing each problem squarely.

Investor + partner diligence

When your Series B investor’s diligence team asks for evidence of your information-security controls, or when a Big Pharma partner sends you a 200-question vendor-security questionnaire as a precondition for the licensing deal, the answers should already exist. We maintain the documentation continuously: information-security policy, incident-response plan, BCDR plan, vendor-management list, training-completion records, evidence of backup discipline, evidence of access reviews. The artifact is ready when you need it.

Built for biotech operating cycles

Biotech headcount changes quickly — from 8 founders to 35 in a Series A round, from 35 to 95 after Series B, from 95 to 250 going commercial — and per-computer pricing means your IT line item scales with hiring without a contract renegotiation. When you wind down a research program, you remove the seats. We are built around that volatility, treating it as expected behavior.

What is included

A purpose-fit stack for biotech companies.

These are the services we configure by default for biotech companies. Add or remove any of them in the build flow.

  • 360SmartIT Department

    The flagship goCloudOffice® subscription. One monthly price per managed computer covers continuous security, automated maintenance, performance monitoring, complete asset visibility, and unlimited AI-driven support through AISA — our highly specialized AI Support Assistant. Covers Windows 10, Windows 11, and macOS 14.x – 26.x identically: same coverage philosophy, same per-computer price, same unlimited support.

  • 360CyberProtect MDR

    A real Security Operations Center watching your environment around the clock. Adds 24/7 human-driven detection + response on top of 360CyberProtect — analysts review high-severity alerts, hunt for indicators of compromise, and act on your behalf within agreed playbooks. Required by most cyber-insurance underwriters and many compliance frameworks.

  • 360CloudBackupPro

    Enterprise-class professional backup with 24/7 monitoring. Backup every 30 minutes or on demand, protected with enterprise-grade 256-bit encryption, for Windows and macOS laptops and desktops worldwide. Each covered computer includes 200 GB of differential file-level backup, pooled across your fleet — one computer can use 240 GB while another uses 150 GB. Keep 30 file versions (configurable), restore rapidly online or from local cache, and manage everything through advanced remote configuration. Image-based backup with flexible scheduling is available as an option. Recovery is one AISA ticket away — a file, a folder, or a whole computer; ransomware-resistant by design (immutable backup chain, isolated recovery network). Pricing from $13.50 per computer per month (annual term); extra pooled storage is available in 250 GB ($25/month) and 1 TB ($80/month) blocks.

  • 360M365Backup

    Microsoft 365 protects against their failures, not yours. If a user accidentally deletes a critical SharePoint folder, or an attacker compromises an account and wipes mail, M365 cannot help you past the recycle-bin window. 360M365Backup takes daily snapshots of every M365 surface (Exchange mail, OneDrive files, SharePoint sites, Teams chats and channels) into independent storage, with granular restore.

  • 365 Security Reviews — Standard

    Continuous, evidence-grade security review of your Microsoft 365 tenant. Covers identity (Entra ID hardening, conditional access posture, MFA coverage, privileged-role hygiene), Exchange + Defender configuration, SharePoint + OneDrive external-sharing surface, Teams policy + meeting controls, and audit-log baseline. Delivered as a quarterly written report with monthly drift checks in between, prioritized remediation roadmap, and an executive summary suitable for cyber-insurance underwriters or SOC 2 / HIPAA auditors. The one-time $500 onboarding covers tenant baseline-capture, role-mapping, and the first remediation backlog.

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