Why law firms work with us
Most managed-service providers can configure a firewall and patch a laptop. Few of them can also tell you what ABA Model Rule 1.1 Comment 8 requires of your tech-competence posture, or how to defend your retention configuration in a discovery dispute. We’re the second kind.
Our partners include solo practitioners protecting privileged client communication on a single laptop and 200-attorney firms running global litigation across PMS, DMS, billing, e-discovery, and review platforms. The technology surface is different at each scale; the obligations are not.
What’s included for legal firms
Every legal client starts with the 360SmartIT base — endpoint management, monitoring, patching, support — and adds the components that match their exposure:
- Cyber Essentials — phishing simulation tied to bar-required awareness training, dark-web monitoring of partner emails, password manager rolled out firmwide.
- M365 Management — Conditional Access enforcing geo-restrictions on attorney accounts, Sensitivity Labels for privileged communication, mailbox protection for the partner accounts that are always the targets.
- Backup & Protect — point-in-time recovery for matter-specific drives, cloud-app backup of M365 mailboxes (your retention obligations don’t end at Microsoft’s default 30 days), discovery-friendly export workflows.
- Compliance Hub — quarterly evidence collection mapped to ABA Model Rules, state bar requirements, and (for firms with healthcare or financial-services clients) HIPAA/PCI alignment.
Practice management integrations
We work alongside the major PMS/DMS systems — Clio, MyCase, NetDocuments, iManage, Filevine, PracticePanther — not as resellers but as the firm’s IT partner who understands how those platforms intersect with your endpoint, identity, and security stack. When your DMS rollout collides with your conditional-access policy, you have one number to call.
Defensible from day one
Every engagement starts with a documented assessment of your current posture against bar tech-competence requirements, identifies the gaps with the highest risk-to-effort ratio, and closes them on a 90-day plan. After that, we keep it that way — quarterly reviews, evidence-ready reporting, and a partner who answers your phone when something breaks.