Switching is the part nobody talks about
We know leaving your current MSP feels like changing the engine mid-flight.
It is the single biggest reason qualified buyers delay action. Three quarters of the IT leaders we talk to are unhappy with their current provider. Most still wait two years before making the move. Here is exactly what changes when you move to us.
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Your current contract
We read it before you sign with us. If there is an early-termination clause, we plan the cutover around it. If there is a notice window, we hold to it. You avoid paying two providers for nine months.
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Your asset list
Your current MSP has it. We need it. We will draft the request email for you, send it on your letterhead, and follow up. If they stonewall, we rebuild the list from scratch in our first week — it takes longer but it works.
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Your tooling
We replace the tools that need replacing, by mutual agreement. Every cutover comes with a written tool-by-tool migration plan, named dates, and a rollback path on each. You sign off before we touch anything.
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Your end users
They notice for one week. We pre-stage the new agent on every computer with the old one still running, then cut over on a Friday afternoon, after hours. Monday morning the only thing different is the ticket portal — and we walk them through it.
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Your evidence + history
Tickets, audit logs, security incidents, change records — we extract what your old provider has and import what carries forward into our system. Continuity matters for SOC 2 / HIPAA evidence. Your audit trail carries through the cutover intact.
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Your timeline
For a 25-person team: 3 weeks from sign to fully migrated. For 100+: 6 to 8 weeks with a phased cutover by department. Everything documented, every step paced, every cutover scheduled deliberately around your CFO's calendar.
We have done this transition for every customer we have. Every customer hesitates at the prospect of switching. Almost every customer is glad they did, six months in.