Account Contact Build your IT department

For Manufacturing

Production runs. So does your IT.

We run technology operations for small and mid-size manufacturers whose IT must hold through Monday morning — because production lines, ERP, and quality systems already started moving.

  • Your ERP is the heartbeat of the business. When it stutters, you lose orders, you lose hours, you lose customer trust.
  • OT (production-floor systems) and IT (office systems) live on the same network with entirely different security expectations. Most MSPs only understand IT.
  • Cyber insurance keeps raising the bar — MFA, EDR, segmented backups, documented incident response. Your renewal depends on demonstrating these controls.
  • Customer audits — particularly from automotive, aerospace, and defense buyers — require security artifacts most office IT teams encounter for the first time.
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5–50 people Sweet spot for our subscription model

Every manufacturer starts with the same foundation — and adds the layers that match the uptime-critical, OT-adjacent shape of production work.

Why manufacturers work with us

Manufacturing IT has a different operating tempo than office IT. Production lines start at 6am. ERP slowdowns cascade into back orders. A ransomware event on Monday is a measurable cost on the income statement by Wednesday. Most MSPs serving generic SMBs underestimate what they are signing up for when they take a manufacturer as a client.

Our manufacturing clients include 25-person job-shops running everything off a single ERP, growing 80-person contract manufacturers managing CAD-heavy engineering workstations alongside production-floor controllers, and mid-size companies in regulated supply chains (automotive, aerospace, defense) whose customer audits drive their security-investment calendar. The patterns repeat: protect the heartbeat, segment the network, document the controls.

What is included for manufacturers

Every engagement starts with 360SmartIT Department — managed Windows + Mac endpoints, EDR, automated patching, full asset visibility, security awareness training timed around shift changes (production staff are on the floor when office workers are checking email), phishing simulation calibrated for vendor-impersonation and supplier-payment-redirect patterns, dark-web monitoring of leadership accounts, and unlimited AISA tickets. Layered on top, the components that match production reality:

  • 360CyberProtect MDR — 24/7 SOC oversight with human analysts. Required by most cyber-insurance underwriters and by major automotive / aerospace / defense customer audits.
  • 360CloudBackupPro — endpoint + ERP-server backup with WORM-equivalent retention, segmented backup architecture that keeps the vault outside ransomware reach, drill-tested recovery with documented RTO/RPO. The first artifact a cyber-insurance underwriter will ask for.
  • 360M365Backup — daily Exchange / OneDrive / SharePoint / Teams backup with granular restore.
  • 365 Security Reviews — Standard — quarterly review of the M365 tenant with control mapping for the frameworks your customers ask about (NIST 800-171 plus CMMC Level 1 / Level 2 for DoD suppliers, ISO 27001 for European customers, AS9100 supporting evidence for aerospace, IATF 16949 supporting evidence for automotive); evidence refresh on a quarterly cadence.
  • Pro1 / Pro2 / Pro3 Master engagement — incident-response retainer with named technical lead, ERP-uptime escalation paths, quarterly review with your operations leadership. Billed per-minute only when authorized.

ERP integrations + back-office systems

We work alongside the ERP systems most manufacturers run — NetSuite, SAP Business One, SAP S/4HANA, Microsoft Dynamics 365 Business Central, Acumatica, Epicor Kinetic, Infor SyteLine, Global Shop Solutions — not as ERP consultants but as the IT partner who keeps the surrounding stack stable. For CAD and engineering-document control, we work alongside SOLIDWORKS PDM, Autodesk Vault, PTC Windchill, and Siemens Teamcenter. For shop-floor operations, we support the printer, barcode-scanner, and Zebra-device fleets that move work orders, kit labels, and shipping documents through the plant — the small-format IT that quietly carries the production day. We protect the endpoints that touch your ERP and PLM, the identities that authenticate to them, the backups that protect against ransomware, and the network segmentation that keeps OT and IT in their lanes.

OT/IT segmentation is mandatory

Production-floor systems (PLCs, SCADA, MES, machine-tool controllers) cannot run modern endpoint protection. Treating them as if they could is how manufacturers get encrypted overnight. Our standard build segments OT from IT at the network level, restricts management access to OT to a hardened jump path, and monitors east-west traffic for the patterns that indicate lateral movement attempts. OT systems remain the equipment vendor’s or systems integrator’s responsibility — and we keep the office-IT side out of the attack path that could otherwise reach them.

When your insurance underwriter calls

Cyber insurance for manufacturers has tightened sharply over the past three years. Renewal questionnaires now run 50+ pages and routinely call for MFA enforcement, EDR deployment, segmented backups with offline copies, documented incident response, and tabletop exercises. We produce the IT-side artifacts — and we sit with you on the renewal call to walk the underwriter through what is actually deployed. Pricing, terms, and underwriting decisions remain between your broker, your underwriter, and your CFO; we make sure the IT side of the story is clean and current.

What is included

A purpose-fit stack for manufacturers.

These are the services we configure by default for manufacturers. Add or remove any of them in the build flow.

  • 360SmartIT Department

    The flagship goCloudOffice® subscription. One monthly price per managed computer covers continuous security, automated maintenance, performance monitoring, complete asset visibility, and unlimited AI-driven support through AISA — our highly specialized AI Support Assistant. Covers Windows 10, Windows 11, and macOS 14.x – 26.x identically: same coverage philosophy, same per-computer price, same unlimited support.

  • 360CyberProtect MDR

    A real Security Operations Center watching your environment around the clock. Adds 24/7 human-driven detection + response on top of 360CyberProtect — analysts review high-severity alerts, hunt for indicators of compromise, and act on your behalf within agreed playbooks. Required by most cyber-insurance underwriters and many compliance frameworks.

  • 360CloudBackupPro

    Enterprise-class professional backup with 24/7 monitoring. Backup every 30 minutes or on demand, protected with enterprise-grade 256-bit encryption, for Windows and macOS laptops and desktops worldwide. Each covered computer includes 200 GB of differential file-level backup, pooled across your fleet — one computer can use 240 GB while another uses 150 GB. Keep 30 file versions (configurable), restore rapidly online or from local cache, and manage everything through advanced remote configuration. Image-based backup with flexible scheduling is available as an option. Recovery is one AISA ticket away — a file, a folder, or a whole computer; ransomware-resistant by design (immutable backup chain, isolated recovery network). Pricing from $13.50 per computer per month (annual term); extra pooled storage is available in 250 GB ($25/month) and 1 TB ($80/month) blocks.

  • 360M365Backup

    Microsoft 365 protects against their failures, not yours. If a user accidentally deletes a critical SharePoint folder, or an attacker compromises an account and wipes mail, M365 cannot help you past the recycle-bin window. 360M365Backup takes daily snapshots of every M365 surface (Exchange mail, OneDrive files, SharePoint sites, Teams chats and channels) into independent storage, with granular restore.

  • 365 Security Reviews — Standard

    Continuous, evidence-grade security review of your Microsoft 365 tenant. Covers identity (Entra ID hardening, conditional access posture, MFA coverage, privileged-role hygiene), Exchange + Defender configuration, SharePoint + OneDrive external-sharing surface, Teams policy + meeting controls, and audit-log baseline. Delivered as a quarterly written report with monthly drift checks in between, prioritized remediation roadmap, and an executive summary suitable for cyber-insurance underwriters or SOC 2 / HIPAA auditors. The one-time $500 onboarding covers tenant baseline-capture, role-mapping, and the first remediation backlog.

Build your manufacturing IT department.

The configurator pre-selects the services we recommend for your industry. Override anything that does not fit.

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