Engineers want to ship. Make IT the help that gets them there.

Why technology companies work with us

A SaaS company’s IT operation has to do two things at once that pull in opposite directions. It has to provide engineers with the modern, low-friction tooling they expect (or they will quit, or work around it, or both). And it has to demonstrate to enterprise customers and auditors that a documented security program exists, with evidence collected and controls enforced. Most MSPs are built for the second half. Some startup IT consultancies are built for the first. We are built for both.

Our technology clients include early-stage SaaS companies preparing for their first SOC 2 Type I audit, post-Series B companies adding a second compliance framework (ISO 27001, HIPAA for healthcare-vertical SaaS, FedRAMP for public-sector SaaS) on top of SOC 2, software studios doing client work with confidentiality obligations, and product-engineering teams whose customers’ procurement processes require an information-security questionnaire response. The patterns repeat: ship-friendly, audit-friendly, evidence-rich.

What is included for technology companies

Every engagement starts with 360SmartIT Department — managed Windows + Mac endpoints, EDR, automated patching, full asset visibility, Google Workspace + M365 administration (whichever applies — most SaaS companies run on Workspace; user lifecycle, conditional access, MFA + FIDO2 keys for senior engineers + finance, SSO-to-everything pattern that keeps SOC 2 auditors happy), security awareness training that respects engineers’ intelligence with phishing simulation tuned for the patterns SaaS companies actually see (recruiter-impersonation targeting senior engineers, customer-impersonation targeting CSMs, vendor-impersonation targeting AP), dark-web monitoring of engineer + leadership accounts, and unlimited AISA tickets. Layered on top, the components that match modern SaaS operating reality:

• 360CyberProtect MDR — 24/7 SOC oversight with human analysts. Increasingly table-stakes in enterprise customer questionnaires.
• 360CloudBackupPro — endpoint backup that preserves engineers’ work through hard-drive failure, ransomware-resilient by design.
• 360M365Backup — daily Workspace mailbox + Drive backup (or M365 Exchange + OneDrive + SharePoint + Teams) with point-in-time restore. The production data lives elsewhere; this protects the corporate IT data your SOC 2 auditor will ask about.
• 365 Security Reviews — Standard — quarterly evidence collection for your SOC 2 (and additional frameworks as you add them), control mapping kept current, evidence library refreshed on schedule. The artifacts your auditor wants in the format your auditor expects.
• Pro1 / Pro2 / Pro3 Master engagement — for SOC 2 audit support, complex integrations, and incident-response retainer. Billed per-minute only when authorized.

SaaS / DevOps platform integrations

We work alongside the specific platforms SaaS companies run — the ones that distinguish a software company from a regular SMB, beyond the generic productivity stack. Identity providers (Okta, Microsoft Entra ID, Jamf Connect, Google IdP). Device management (Kandji, Jamf, Mosyle, Microsoft Intune). Endpoint security (CrowdStrike Falcon, SentinelOne, Microsoft Defender for Endpoint). SaaS management (Productiv, BetterCloud, Torii, Zylo) for license rationalization and shadow-IT discovery. HRIS-to-identity flow (Rippling, Workday, Justworks, Gusto, BambooHR — the system of record that feeds your identity lifecycle). Secret management (Doppler, 1Password Business, Bitwarden). Code-signing certificate management. Compliance platforms (Vanta, Drata, Secureframe) — the customer-owned evidence layer we feed.

Your production cloud — AWS, GCP, Azure — stays with your platform team. We are the IT partner who keeps the corporate-IT side of these platforms stable, integrated, and audit-ready.

SOC 2 — what we cover, what stays elsewhere

A SOC 2 examination typically covers two layers: your production environment (your AWS, your application, your customer data) and your corporate IT (the laptops engineers code on, the email and document systems where customer information sometimes lands, the identity provider that authenticates everyone). The production side stays with your platform team — and you will work with a compliance-platform partner (Vanta, Drata, Secureframe) plus an independent CPA firm for the audit itself.

The corporate-IT side is what we cover. That is where most SaaS companies get tripped up: production is well thought out; corporate IT is improvised. We make the corporate-IT evidence — endpoint inventories, MDM compliance, identity-lifecycle records, access reviews — ready in the format your compliance platform and auditor expect to consume.

Identity hygiene at scale

Engineering hires, contractor onboarding, role changes, departures — the volume of identity events at a growing SaaS company is constant. Without a discipline, dormant accounts accumulate, access creeps beyond what people need, offboarded contractors retain access for weeks. We run identity reviews quarterly (or monthly if your audit cycle requires it), enforce JIT-elevation patterns for senior engineering access, and produce the access-review evidence your SOC 2 auditor will want.

Engineer-friendly is a measurable outcome

The best signal that an IT operation is failing engineering is when engineers find workarounds. Our deployments are designed so the path of least resistance is the secure one — Touch ID for everything, single sign-on to the dev tools that matter, MDM that preserves local development, conditional access that gets out of the way when the device posture is good. Engineering teams consistently tell us the switch made them faster — which is the measurement that matters.