AI-driven IT consulting
Most days the subscription handles everything. Some days the work calls for more — and that is when the depth shows up. Senior engineers, written scope, named lead, pre-authorized work.
How consulting fits with your subscription
01
AISA handles unlimited tickets inside your 360SmartIT Department subscription. When a ticket needs hands-on engineer time, you authorize the escalation and it is billed in 5-minute increments — no project, no scope doc, no extra invoice line.
02
AI rollout, email migration, cloud-storage migration, SOC 2 readiness — work with named scope, named lead, named milestones. That is what this page is about.
03
Acquisition diligence, M&A integration, regulatory remediation, unusual environments — quoted per engagement after a Discovery conversation. Same lifecycle, custom shape.
What makes goCloudOffice consulting different
goCloudOffice was founded in 2003 — before AWS launched, before the iPhone shipped, before "the cloud" was a category. We have lived through every IT inflection point that growing companies still reckon with: on-prem to cloud, perimeter to identity, server-room to managed-platform, SOC 2 from "what is that?" to table stakes, and now AI as the operating layer. We have been running AI in production since summer 2024 — about two years of real operational experience: AISA handles the helpdesk, AI augments incident response, AI builds documentation, custom MCP servers connect our engineers to customer environments. When we deliver an AI consulting project, we apply patterns we have already proven on ourselves.
Pro1 engineers are full-stack technicians with several years of hands-on experience — career engineers, beyond call-center rotations. Pro2 engineers are typically the named technical lead on customer accounts, with deep platform knowledge across the systems modern businesses run on. Pro3 Master engineers are former CISOs, principal architects, and compliance leaders — each with 20+ years of career depth.
Every consulting project is quoted before any work begins — fixed-fee where scope is clear, time-and-materials where Discovery determines it. You sign off on scope, owner, milestones, and budget before the first hour is billed. No surprise invoices; no scope creep without an explicit change order.
Every project produces written artifacts that you own: runbooks, network diagrams, decision logs, change records, evidence packets. The work outlasts the engagement — your team can pick up where we leave off, your auditors can read what we did, your successor MSP could read it. We hope you stay; the documentation means you have the option either way.
How we engage
The same lifecycle for every consulting project, regardless of size. Predictable shape; the depth at each step scales to the engagement.
1 – 2 weeks
Listen first, scope second. We interview stakeholders, audit the affected systems, and deliver a written diagnosis: what is actually true today, what the constraints are, what is changeable. Discovery is its own deliverable — even if you choose to pause, you keep the diagnosis.
~1 week
Written scope, milestones, named accountable lead, decision on fixed-fee vs. T&M, risk register, communication cadence. You sign off before any execution work begins.
project duration
Weekly status with concrete progress against milestones. Every update names what shipped and what is next, in plain language. Escalation paths are defined ahead of time so blockers stay visible to both sides.
at delivery
Post-delivery metrics: what objectively changed, what is measurably better, what risk we retired. The "did this work?" question gets a written answer with evidence behind it.
at close
Full documentation transfer (runbooks, diagrams, decisions), named follow-up owner on our side, and an optional sustained engagement if you want us to keep operating what we built.
Engineering depth
Three engineer tiers covering every skill set between them. Hourly rates are quoted privately and apply to consulting engagements scoped per project — fixed-fee where the scope is clear, time-and-materials where Discovery determines it.
Pro1
Pro1 covers the everyday tactical work: routine support that needs hands, asset lifecycle management, hardware + software procurement, end-user lifecycle, and standard SaaS support. Engineers at this tier are reliable, fast, and well-suited to the 80% of human-engineer requests that have a clear playbook.
Covers
Example situations
Pro2
Pro2 is the working depth: M365 + Google Workspace administration, workstation deployment + configuration, basic scripting + automation, network support, basic integrations, basic security work, multi-system migrations, and active incident response. Engineers at this tier are full-stack technicians with several years of operational experience and the judgment to know when something needs to escalate further.
Covers
Example situations
Pro3 Master
Pro3 Master covers everything that requires architectural depth, regulatory experience, or executive-level credibility. Engineers at this tier are former CISOs, principal architects, or compliance leaders. You are buying judgment, presence, and depth — not keystrokes.
Covers
Example situations
Common project types
Some work is bigger than what AISA resolves or what a Pro1 / Pro2 ticket covers. We deliver fixed-scope projects with a written plan, defined milestones, and a single accountable lead.
AI implementation
Roll out the world's leading AI tools to your team — securely, deliberately, with real workflow impact.
What we deliver
Typical engagement: 4 – 12 weeks · Pro2 / Pro3 Master delivery · fixed-fee or T&M
See AI implementation details →Email migration
Switch email + calendar + contacts across the world's two big productivity suites with zero lost messages and minimal disruption.
What we deliver
Typical engagement: 2 – 8 weeks · Pro2 lead · Pro3 Master architecture review on tenants > 100 users
See email migration details →Cloud data migration
Move shared files, documents, and folder structures between cloud providers with permissions, version history, and shared-link integrity preserved.
What we deliver
Typical engagement: 1 – 6 weeks · Pro2 lead · Pro3 Master architecture review on multi-TB or regulated-data jobs
See cloud migration details →Custom projects
We scope and deliver custom IT projects across identity, security, network, automation, and integration — anywhere a Pro2 or Pro3 Master engineer adds the depth your team needs. Common patterns we have delivered include SOC 2 readiness, Entra ID hardening, Cloudflare Zero Trust rollouts, M365 / Google Workspace tenant remediation, and acquisition-side IT diligence support.
Tell us what you are trying to do and we will come back with a written plan, scope, and quote within five business days.
See common custom-project patterns →Billing model
Two engagement shapes for consulting projects — same transparency standard for both: written scope before any work begins, named accountable lead, weekly visibility, every charge authorized in advance.
Quoted per engagement
For work where the scope is well-defined after Discovery: written quote, written scope, written milestones. We absorb the variance — if execution takes longer than estimated, we eat it.
Engineer-hour rate × Discovery-estimated band
For work where scope intentionally evolves through execution (research, R&D-style engagements, exploratory architecture). Discovery produces an estimated hour band; we hold ourselves to it and notify you the moment we project an overrun.
Looking for ad-hoc tech support rather than a project? That is part of the 360SmartIT Department subscription. Tech-support escalations from AISA to a Pro1 / Pro2 / Pro3 Master engineer are billed in 5-minute increments (rounded up), with 1-minute increments available for customers with larger volumes and annual commitments — separate from the consulting-project billing above.
Tell us what you are trying to accomplish. We will listen first, share where we can help and where another partner serves better, and put a written plan together — before either of us is asked to commit to anything.