IT that protects PHI by default.

Why healthcare practices work with us

Most managed-service providers will tell you they are “HIPAA-aware.” Far fewer can show you their Business Associate Agreement, walk you through their incident-response runbook, or produce evidence of training completion for the IT staff that touch your environment. We are the second kind, and we sign a BAA on day one.

Our healthcare clients include single-specialty private practices on five workstations and growing multi-location groups whose endpoints, identities, and backups span EMR, dental imaging, telehealth, and back-office finance. The size of the technology footprint changes; the regulatory expectation does not.

What is included for healthcare practices

Every healthcare engagement starts with 360SmartIT Department as the operational base — endpoint management, EDR, automated patching, full asset visibility, security awareness training (HIPAA-focused, with phishing simulation tied to vendor-impersonation, payor-impersonation, EMR-credential-theft patterns), M365 administration (Conditional Access enforcing approved-device policy on PHI-adjacent applications, Sensitivity Labels for outbound patient communication, MFA per HIPAA Technical Safeguards 164.312(d)), dark-web monitoring of physician + admin accounts, and unlimited AISA tickets. Then layered on top, the components HIPAA’s Administrative, Physical, and Technical safeguards demand:

• 360CyberProtect MDR — 24/7 SOC oversight with human analysts on every endpoint. Required by most healthcare cyber-insurance underwriters and increasingly by hospital-system vendor-security questionnaires.
• 360CloudBackupPro — point-in-time backup of every endpoint and EMR-adjacent files with 30-minute recovery granularity, ransomware-resilient by design. Quarterly restoration drills with documented recovery time. The artifact every OCR auditor asks for.
• 360M365Backup — daily Exchange / OneDrive / SharePoint / Teams backup beyond Microsoft’s recycle-bin window. Granular restore for the cases where a single deletion is a reportable disclosure if recovery fails.
• 365 Security Reviews — Standard — quarterly HIPAA-mapped review of the M365 tenant against 164.308 Administrative, 164.310 Physical, 164.312 Technical safeguards, with a written prioritized remediation roadmap and an executive summary suitable for your Privacy Officer or an OCR review.
• Pro1 / Pro2 / Pro3 Master engagement — for incident-response retainer with named technical lead, breach-notification clock coordination, and quarterly business review with your Privacy Officer present. Billed per-minute (Pro1) only when the work is authorized.

EMR + clinical-system integrations

We work alongside the major EMR / EHR systems — Epic, Oracle Health (formerly Cerner), athenahealth, eClinicalWorks, NextGen, DrChrono, Veradigm (formerly Practice Fusion), Tebra (formerly Kareo) — not as resellers but as the practice’s IT partner who understands how those platforms intersect with your endpoint, identity, and backup stack. When your EMR rollout collides with your conditional-access policy, you have one number to call.

For dental practices, we extend to Dentrix, Eaglesoft, Open Dental, and the imaging stack (Carestream, Dentsply Sirona, Planmeca). For behavioral health: TheraNest, SimplePractice, TherapyNotes. For digital-health startups: cloud-native EMR APIs, FHIR integrations, and the security expectations that come with handling PHI at scale.

For imaging-heavy specialties — orthopedic, radiology, cardiology — we work alongside DICOM workstations, PACS, and RIS platforms with the network, storage, and identity considerations they bring. For e-prescribing, we operate the IT-side controls that DEA EPCS rules under 21 CFR 1311 require — audit logs, MFA for controlled-substance prescriptions, and the Surescripts identity-binding workflow most EMRs run on. For telehealth, the platforms (Doxy.me, Doximity, eVisit, AmWell) sit alongside the standard productivity stack with HIPAA-aligned configuration we maintain.

Built around your Privacy Officer

Most of our healthcare engagements include a working relationship with the practice’s Privacy Officer (or, in larger groups, a dedicated Privacy + Security team). The artifacts we produce — endpoint inventories, access reviews, backup verification logs, training-completion records, change logs — feed directly into the documented HIPAA program your Privacy Officer maintains.

When OCR comes calling

Practices that move through a HIPAA audit cleanly share a common pattern: their IT vendor has been quietly producing the evidence all along, and the Business Associate Agreement on file covers the access patterns OCR is likely to ask about. That is the standard we work to. The Covered Entity, its Privacy Officer, and its outside counsel remain the regulatory interpreters; we operate the IT layer they rely on.