Why professional-services firms work with us
Knowledge-work firms have a specific IT profile: small headcount relative to revenue, expensive talent that’s intolerant of friction, client-confidentiality obligations that vary engagement to engagement, and a need to look as professional in their tooling as they look in their client deliverables. None of that is well-served by a generic MSP.
Our professional-services clients include 12-person accounting firms running quarter-end close on shared deliverable folders, 40-person marketing agencies juggling client-asset retention rules, mid-size architecture firms managing CAD-heavy workstations and licensing costs, and consulting practices whose entire IP is the documents and conversations they protect. The patterns repeat: minimize friction, maximize defensibility, keep the bill predictable.
What’s included for professional-services firms
Every engagement starts with 360SmartIT — managed endpoints, EDR, patching, support — and adds the components that match the firm’s specific knowledge-work obligations:
- Cyber Essentials — phishing simulation calibrated for client-impersonation and wire-transfer-fraud patterns, security awareness training that fits between billable hours, dark-web monitoring of partner emails.
- M365 Management — Sensitivity Labels for client-confidential content, Conditional Access enforcing managed-device policy on document libraries, mailbox protection for partner-level accounts (the highest-value targets), retention policies that match client engagements.
- Backup & Protect — endpoint backup so a lost laptop is a half-hour problem instead of a half-day one, M365 mailbox + document-library backup with point-in-time restore, drill-tested recovery.
- Priority Support — 15-minute SLA on critical, named technical lead. For firms whose people charge $300+/hour, this pays for itself the first incident.
How we run knowledge-work IT differently
Three differentiators show up most:
Predictable monthly billing. We bill per device. As your team grows, your IT cost grows in lock step — not in a step function when you outgrow your tier. Practice managers and CFOs love this; they can model it.
Minimal ticket gauntlet. Senior associates who need a fast change don’t fill out a ticket form and wait. They Slack our shared channel, get a response in minutes, and move on. The discipline is in our backend, not in your team’s calendar.
Engagement-aware retention. A consulting engagement with a healthcare client requires HIPAA-grade retention; the same firm’s marketing-services engagement might require seven-year accounting retention. We configure retention policies per client workspace, not as a one-size monolith.
When clients ask “do you have an IT program?”
The largest professional-services firms have to answer that question all the time — when responding to RFPs, when negotiating with sophisticated clients who require a vendor information-security program, when defending against malpractice claims. We provide the documented program: information-security policy, incident-response plan, third-party-vendor list, evidence of training completion. Your firm’s name on the cover; our operational substance underneath.