Why healthcare practices work with us
Most managed-service providers will tell you they’re “HIPAA-aware.” Far fewer can show you their Business Associate Agreement, walk you through their incident-response runbook, or produce evidence of training completion for the IT staff that touch your environment. We’re the second kind, and we sign a BAA on day one.
Our healthcare clients include single-specialty private practices on five workstations and growing multi-location groups whose endpoints, identities, and backups span EMR, dental imaging, telehealth, and back-office finance. The size of the technology footprint changes; the regulatory expectation does not.
What’s included for healthcare practices
Every healthcare engagement starts with 360SmartIT as the operational base — endpoint management, EDR, monitoring, patching, support — and adds the components that match HIPAA’s Administrative, Physical, and Technical safeguards:
- Cyber Essentials — annual HIPAA-focused security awareness training, phishing simulation tied to real healthcare-targeted attack patterns (vendor-impersonation, payor-impersonation, EMR-credential-theft), dark-web monitoring of physician + admin emails.
- M365 Management — Conditional Access enforcing approved-device policy on all PHI-adjacent applications, Sensitivity Labels for outbound patient communication, MFA on every account (HIPAA Technical Safeguards 164.312(d)).
- Backup & Protect — point-in-time backup of every endpoint, EMR-adjacent files, and M365 mailboxes. Quarterly restoration drills with documented recovery time. The artifact every OCR auditor asks for.
- Compliance Hub — quarterly HIPAA evidence collection mapped to 164.308 Administrative, 164.310 Physical, 164.312 Technical. Risk-analysis update annually. Disaster-recovery and contingency-plan documentation refreshed on schedule.
- Priority Support — 15-minute SLA on critical, named technical lead, quarterly business review with your Privacy Officer present.
EMR + clinical-system integrations
We work alongside the major EMR/EHR systems — Epic, Cerner, Athenahealth, eClinicalWorks, NextGen, DrChrono, Practice Fusion, Kareo — not as resellers but as the practice’s IT partner who understands how those platforms intersect with your endpoint, identity, and backup stack. When your EMR rollout collides with your conditional-access policy, you have one number to call.
For dental practices, we extend to Dentrix, Eaglesoft, Open Dental, and the imaging stack (Carestream, Sirona, Planmeca). For behavioral health: TheraNest, SimplePractice, TherapyNotes. For digital-health startups: cloud-native EMR APIs, FHIR integrations, and the security expectations that come with handling PHI at scale.
Built around your Privacy Officer
Most of our healthcare engagements include a working relationship with the practice’s Privacy Officer (or, in larger groups, a dedicated Privacy + Security team). The artifacts we produce — endpoint inventories, access reviews, backup verification logs, training-completion records, change logs — feed directly into the documented HIPAA program your Privacy Officer maintains.
When OCR comes calling
Practices that pass a HIPAA audit cleanly are not the ones that did frantic 90-day cleanup before the auditor arrived. They’re the ones whose IT vendor has been quietly producing the evidence all along — and whose Business Associate has signed a BAA covering exactly the access patterns OCR will ask about. That’s the standard we work to.