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Pricing

$25.00 per computer per month could cover your whole IT department.

Transparent. Per computer. No surprises. $25.00 drops to $18.75 when you prepay the year. One base subscription, optional add-ons, volume discounts that grow with your team. Fits on the back of an envelope — see for yourself below.

The base subscription

360SmartIT Department

The flagship goCloudOffice® subscription. One monthly price per managed computer covers continuous security, automated maintenance, performance monitoring, complete asset visibility, and unlimited AI-driven support through AISA — our highly specialized AI Support Assistant. Covers Windows 10, Windows 11, and macOS 14.x – 26.x identically: same coverage philosophy, same per-computer price, same unlimited support.

Per computer, per month

$25.00 / computer / month

Drops to $18.75 / computer / month when you prepay the year — pay for 9 months, covered for 12. Month-to-month is available up to 24 computers. Volume discounts begin at 25 — they pair with the annual terms and grow from there.

Build your plan See what is included

Volume tiers · interactive

Drag the slider. See your rate.

Tiers apply automatically — no negotiation, no procurement-team pageant. Drag through your computer count to see the per-computer rate update across all three billing terms.

1 – 24 computers · No discount

No risk

Month-to-month

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/ computer / month

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At 25 computers, volume discounts begin and pair with the annual terms — so from 25 an annual commitment is required, and the annual rate is the better price either way.

Most popular

Annual, billed monthly

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/ computer / month · 15% off

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Best value

Annual prepay

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/ computer / month equiv · pay for 9 months, covered for 12

—

Prepay Protection: cancel anytime with 60 days' written notice — unused months refunded.

Math behind the slider: $25.00 base × (1 − volume %) × (1 − term %), per Windows or Mac computer. Add-ons follow the same math, except 365 Security Reviews — Standard, which is fixed-rate.

Optional add-ons — for specific situations

Specific capabilities, opt-in only.

These are stand-alone capabilities you can add to your subscription when your situation calls for them. Most customers choose to add one or zero; a small minority adds more. Per-computer, per-domain, or per-user depending on the service. Term + volume discounts apply the same as the base subscription, except where flagged fixed-rate.

  • 360CloudBackupPro

    Starting at

    $13.50 / computer / mo

    or $18.00 m2m

    If you lose a file, a folder, or a whole laptop, we restore it in minutes — no matter how it was lost. Continuous backup with 30-minute recovery granularity, ransomware-resilient by design.

    See details →

  • 250 GB Extra Backup Storage

    Starting at

    $18.75 / mo

    or $25.00 m2m

    Add a 250 GB block to your pooled backup storage — usable for file and image backups across the fleet.

    See details →

  • 1 TB Extra Backup Storage

    Starting at

    $60.00 / mo

    or $80.00 m2m

    Add a full terabyte to your pooled backup storage — the better per-GB price for storage-hungry fleets.

    See details →

  • 360CyberProtect MDR

    Starting at

    $7.50 / computer / mo

    or $10.00 m2m

    A real Security Operations Center watching your computers around the clock. When something looks wrong, an analyst acts on it within minutes, in the same shift.

    See details →

  • 360DMARC

    Starting at

    $52.50 / domain / mo

    or $70.00 m2m

    Stop attackers from sending email that looks like it came from your domain. We deploy the authentication; AI reads the reports; you get a plain-English summary each month instead of a 400-row CSV.

    See details →

  • 360M365Backup

    Starting at

    $5.25 / user / mo

    or $7.00 m2m

    Microsoft 365 protects against their failures, not yours. If someone deletes a SharePoint folder or an attacker wipes mail, our daily backup of every Microsoft 365 surface gets you back to where you were.

    See details →

  • 360CustomerRemoteAccess Premium

    Starting at

    $5.25 / computer / mo

    or $7.00 m2m

    If your team works from home and needs to see their office screens exactly as they look at the office — two screens, three screens — this is the upgrade. Maps every remote monitor to its own local monitor.

    See details →

Compliance services

Documentation and review work, priced separately.

Compliance services are workload-based — pricing reflects the per-tenant analyst time involved, independent of your computer count. Term discounts still apply; your first-year total is the monthly rate × 12, plus any one-time onboarding fee. The price you see is the price you pay.

  • 365 Security Reviews — Standard

    Starting at

    $225.00 / tenant / mo

    or $300.00 m2m · plus $500.00 one-time setup · fixed rate (no volume discounts)

    Continuous, evidence-grade review of your Microsoft 365 tenant. Quarterly written assessment plus monthly drift checks — the report your cyber-insurance underwriter actually wants to see.

    See details →

Getting started

Onboarding, your way.

Self-service onboarding is free for every subscription — installer emails with self-service downloadable installers, step-by-step instructions, and documentation cover most teams end to end. Prefer a guided start? Add the one-time package below.

  • 360Onboarding

    One-time

    $199 one-time

    included at no charge at 25 computers and up · zero recurring cost

    A guided start: a scheduled 45-minute walkthrough call, assisted endpoint enrollment, a Microsoft 365 connection check, and a helpdesk introduction — your whole team productive on day one.

    See details →

  • 360ABMEnrollment

    One-time setup + annual renewal

    $990 one-time setup

    then $350/year to renew your Apple certificates · sales-led engagement

    We link your own Apple Business Manager to your fleet for true zero-touch Apple enrollment — Macs, iPhones, and iPads your company buys enroll and lock to management the moment they power on, tracked by serial in your own Apple device inventory.

    See details →

How engineer time is billed

5-minute increments standard · 1-minute for high-volume customers (25+ computers or annual commitment)

When a ticket needs a human, here is exactly what it costs.

Most support tickets are resolved by AISA at no extra cost. When a ticket needs hands-on engineer time and you authorize the escalation, the time is billed in tight increments at the appropriate tier. No project, no scope doc — just the engineer time we spend on your ticket.

  1. 01

    AISA handles the ticket first.

    Default path for every ticket. Unlimited support included in your 360SmartIT Department subscription. 80% of tickets resolve at this step, most in under 90 seconds — password resets, file restores, software installs, account unlocks, common error remediation. No extra charge.

  2. 02

    When AISA hands off, you authorize.

    When AISA decides a ticket needs hands-on engineer time, it surfaces the escalation with the recommended tier (Pro1 / Pro2 / Pro3 Master) and an estimated band. You approve before any engineer-time clock starts. No surprise charges.

  3. 03

    Engineer time billed in tight increments.

    5-minute increments for standard customers; 1-minute increments for high-volume customers (25+ computers OR annual commitment). Time always rounds up to the next increment. Each ticket shows the exact engineer time used.

Three engineer tiers, picked by the work:

  • Pro1

    Full-stack technicians with several years of hands-on experience. Most authorized escalations land here.

  • Pro2

    Full-stack senior engineers, often the named technical lead on customer accounts. Career depth across M365, Google Workspace, networks, and identity. For multi-system migrations, workstation rollouts, first-hour incident response, and SOC 2 evidence work.

  • Pro3 Master

    Former CISOs, principal architects, compliance leaders. 20+ years of career depth each. For architecture decisions, regulatory representation, board-level incidents.

Three tiers — Pro1, Pro2, Pro3 Master — billed in 5-minute increments rounded up (1-minute increments for larger engagements), and only after you authorize the work. The written rate card is provided during your intro call and before any signature, and stays available in your customer portal. Want the rate card? Ask in your intro call or reach out through our contact form — it arrives the same day. See consulting →

Example: A 14-minute Pro2 incident response = 3 × 5-minute Pro2 increments. A 14-minute incident for a high-volume customer = 14 × 1-minute Pro2 increments. You pay only for the time delivered.

The complete economic argument

One of the best values in the industry.

The math comes from three places at once.

  • 01

    SaaS-style transparent pricing.

    Per computer, per month. Add a device, the bill goes up. Remove one, the bill goes down. Per-computer billing only. One transparent tier. Renewal pricing locked in writing.

  • 02

    Pay-as-you-go engineer time.

    When AI escalates a ticket and you authorize a human engineer, time is billed in 5-minute increments — or 1-minute increments for high-volume customers. You pay only for the engineer minutes you authorized.

  • 03

    AI-driven consulting.

    We have been running AI in production since summer 2024 — about two years of real operational experience. AISA resolves 80% of tickets, most in under 90 seconds; AI augments incident response; AI builds documentation. What we save in cost, you save in price. The savings flow to your bill.

Add it up: SaaS pricing for the predictable work, fractional billing for the unpredictable work, AI doing the volume so labor stays focused on the hard cases. goCloudOffice is one of the best IT-services values in the industry.

Common questions

Common questions, answered plainly.

Do most customers add on the optional services?
Most of our customers run their entire IT operation on the base 360SmartIT Department subscription alone — and we would rather tell you that than upsell you. The optional add-ons exist for specific situations: heavily regulated industries (legal, healthcare, financial services) often need the compliance review service or the 24/7 security operations center; firms with cyber-insurance requirements may need MDR; companies with retention obligations beyond Microsoft's defaults need the M365 backup. Most teams stay on the base subscription alone. Of those who add coverage, most stop at one add-on.
What counts as a "computer"?
A laptop, desktop, or workstation enrolled in management. The count covers managed endpoints only — network gear, servers in your closet, mobile phones, and BYOD computers fall outside this metric.
Why does month-to-month stop at 24 computers?
Volume discounts begin at 25 computers, and we pair those discounts with the annual terms — month-to-month stays at the base rate. From 25 computers, an annual commitment is required; you can still bill monthly (annual-monthly, 15% off) or prepay (annual-prepay: pay for 9 months, covered for 12). Larger fleets imply operational depth and scale that calls for an annual commitment, and the annual path is cheaper either way — so the constraint is also the better deal.
What if my team grows?
Add a computer through the customer portal. Coverage starts within an hour of enrollment. Your invoice prorates the addition; volume discounts drop your rate automatically when you cross a tier threshold — your bill goes the right direction as you grow.
Can I cancel?
Month-to-month plan: yes, any time, prorated. Annual plan: yes, with 60 days' notice; unused months refunded if prepaid.
Sales tax?
Calculated at checkout based on your billing address. We collect and remit per state law.
I have 1,200 computers and a procurement team.
You are past our self-serve sweet spot. Talk to us — we have an enterprise pricing model with custom SLAs that is still simpler than what you are used to.