Services / 360Onboarding

360Onboarding

A guided start: a scheduled 45-minute walkthrough call, assisted endpoint enrollment, a Microsoft 365 connection check, and a helpdesk introduction — your whole team productive on day one.

One-time — single charge, zero recurring cost

$199 one-time

Included at no charge at 25 computers and up. Self-service onboarding — installer emails, step-by-step instructions, and documentation — stays free for every subscription.

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Why this matters

Onboarding determines how fast your subscription starts paying for itself. Self-service onboarding is free for every subscription and covers most teams end to end — installer emails, step-by-step instructions, documentation. 360Onboarding is for teams that want a guided start: a senior specialist walks your team through enrollment live, verifies the Microsoft 365 connection, and introduces the helpdesk — so every computer is covered and every person knows how to get help, from day one.

Who buys this

Teams without a designated IT-savvy person who would rather watch it done once than read instructions
Owners who want a named specialist confirming the fleet is fully enrolled before they stop thinking about it
Companies switching from another provider that want the cutover walked through end to end
Larger fleets — at 25 computers and up the package is included at no charge automatically

What is included

In every 360Onboarding package.

Scheduled 45-minute walkthrough call with a senior onboarding specialist
Assisted endpoint enrollment — we enroll the first computers with you and confirm the rest of the fleet follows the same path
Microsoft 365 connection check — we verify your tenant connection and flag anything that needs attention
Helpdesk introduction — your team learns how to reach AISA and what to expect from a ticket
Written recap with your enrollment status and next steps

How we deliver

The operating shape, end to end.

01

Scheduled 45-minute walkthrough call

You pick the time; a senior onboarding specialist runs the call. We cover what gets installed, what the rollout sequence looks like, and any environment-specific concerns before we touch a device.

02

Assisted endpoint enrollment

We enroll the first computers together on the call, confirm each one appears in the management plane with the security baseline applied, and leave you with a repeatable path for the rest of the fleet.

03

Microsoft 365 connection check

We verify your tenant connection, confirm the surfaces your subscription monitors are reachable, and flag anything that needs attention — before it becomes a support ticket.

04

Helpdesk introduction

Your team meets AISA: how to open a ticket, what resolves in seconds, and how engineer escalation works (only with your authorization). A written recap with enrollment status and next steps follows the call.

Education

What you should actually understand before buying.

We sell a lot of these. The buyers who are happiest two years in are the ones who understood the why before they signed. So here is the why.

Self-service stays free — this is the guided path

Every subscription includes free self-service onboarding: the installer email arrives with self-service downloadable installers and step-by-step instructions, and our documentation covers the rest. Most teams complete enrollment that way. 360Onboarding exists for teams that want a specialist alongside them — the outcome is the same fully-enrolled fleet, reached faster and with every question answered live.

Why it is included at 25 computers and up

At 25 computers and up, a coordinated rollout benefits both sides — a guided start reduces enrollment stragglers and gets the fleet to full coverage sooner. So we include the package at no charge at that scale and price it as a simple one-time add-on below it.

Common questions

Questions buyers actually ask us.

Is onboarding required?

It is optional. Self-service onboarding is free for every subscription and covers most teams end to end. 360Onboarding is the guided alternative for teams that prefer a specialist-led start.

When does the call happen?

You schedule it at checkout-completion time — our onboarding team reaches out within 24 business hours of your purchase to set it up, and you pick any slot that works for your team.

What if we grow past 25 computers later?

The included-at-no-charge rule applies to the subscription size at purchase. If you start smaller and grow, your fleet is already enrolled — new computers follow the same repeatable enrollment path from your recap document.

Is this a recurring charge?

It is a single one-time charge. There is zero recurring component.

Ready to add 360Onboarding to your stack?

Three minutes in the build flow turns this into a real plan with a real price you can act on. Or talk to a human first — discovery call, no commitment.

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