Keep engineering hours on engineering. We handle IT.

Why venture-backed startups work with us

A funded startup is a paradox engine for IT. You are growing fast enough that every quarter the team is meaningfully bigger than last quarter, and you are disciplined enough about burn to defer an IT FTE until absolutely necessary. The space between those two facts is where IT gets done badly — by founders at 11pm, by senior engineers on a Monday they should be coding, by office managers who got drafted into it. Every hour an engineer spends on IT is an hour stolen from the thing your investors funded.

Our typical customer in this segment is post-seed through Series B: 15 to 80 people, growing 2-3× year over year, running without an IT department by design for the next 18 months, and already running into the consequences of that decision. Sometimes a first enterprise customer is asking for SOC 2 and a security review. Sometimes operational debt has run away — five different SaaS tools that ought to be tied to SSO, contractor laptops lost somewhere in someone’s drawer, dormant Workspace accounts six months past their owner’s departure. Sometimes the founder is the one resetting MFA tokens on Saturday morning.

What changes when you bring us in

Three things happen in the first 30 days:

1. Engineer hours come back. New-hire onboarding stops eating senior engineers’ time. We handle laptop provisioning (Mac or Windows, pre-imaged and shipped to the new hire’s address), MDM enrollment, application access, SSO setup, and the day-one welcome flow. Your engineering manager is freed from chasing setup tasks.
2. A coherent IT story starts existing. One vendor, one documented stack, one place the answers live. Quarterly fleet reviews — the 360FleetReview — keep leadership informed proactively.
3. The compliance posture stops being a panic. When the first enterprise prospect asks for SOC 2 or sends an information-security questionnaire, the answers exist in our shared documentation. Your production environment stays with your platform team — we run your corporate IT, which is the surface SOC 2 auditors and enterprise customers care about most.

What is included for venture-backed startups

Every engagement starts with 360SmartIT Department — managed Windows + Mac endpoints, 360CyberProtect (Bitdefender GravityZone) anti-malware, 360PatchGuard automated patching, 360AssetManagement asset visibility, 360AppleMDM mobile device management, identity administration (Workspace + M365), FIDO2 keys for senior + finance + leadership, single sign-on to the SaaS tools your team uses, 360RecoveryGuard recovery procedures, 360FleetReview every 90 days, and unlimited AISA tickets resolved by AI 24/7 (most issues in seconds). Layered on as risk demands:

• 360CyberProtect MDR — 24/7 SOC analysts. When the first enterprise customer’s security review asks “do you have an MDR?”, the answer is yes.
• 360CloudBackupPro — endpoint backup for engineer laptops. Ransomware-resilient. Critical when an engineer’s offline work has yet to sync.
• 360M365Backup — Workspace or M365 backup with point-in-time restore. Production data lives elsewhere; this is the corporate IT data SOC 2 auditors ask about.
• 365 Security Reviews — Standard — quarterly evidence collection for your SOC 2, control mapping kept current. The artifacts your auditor wants, in the format they expect.
• Pro1 / Pro2 / Pro3 Master consulting — billed per-minute only when authorized. SOC 2 audit prep. Custom integrations. M&A diligence. Anything bigger than a helpdesk ticket.

The math vs. an in-house hire

A startup IT FTE in the SF Bay Area or NYC runs $130K – $180K fully loaded. Plus tools, plus the management overhead of one person, plus the on-call risk when they take a vacation. At a 25-person team, the 360SmartIT Department base subscription runs about $5,500 a year (25 computers at the $18.75/month annual-prepay rate, with the 2% volume discount that begins at 25 computers bringing each computer to $18.38 — $5,514.00 exactly), plus AISA unlimited tickets for free, plus 360FleetReview every quarter. At 50 people, the 4% volume tier brings it to $10,800/year. Compare that to a single hire and the answer is obvious; compare it to leaving the surface unprotected and the answer is even more obvious. We compete on outcomes rather than price — the outcome is your engineering payroll staying on engineering.

Compliance-ready without a compliance department

A “compliance program” lives quietly in the background until it suddenly matters — and then it matters immediately. We design IT so the artifacts an auditor will want — access reviews, MDM compliance reports, security awareness training records, dark-web monitoring logs, identity-lifecycle evidence — already exist in our documentation. When you decide to switch on a SOC 2 Type I prep cycle, layering on 365 Security Reviews — Standard plus a few Pro2 / Pro3 hours typically shortens the IT-side timeline meaningfully versus a cold start. Your independent auditor sets the final audit scope, period, and report; we make the IT artifacts ready early.

Engineer-friendly is the only kind that works

The fastest way to know a startup’s IT setup is failing is when engineers route around it. Our deployments are designed so the secure path is the easy path. Touch ID for app login, SSO to the tools that matter, MDM that preserves local development, conditional access that gets out of the way when device posture is good. Engineering teams routinely tell us the switch made them faster — which is the only review that matters at a startup.

What lives outside our scope

Your production cloud (AWS / GCP / customer data) stays with your platform team — that is their domain. Your platform engineers stay your platform engineers; we add to them rather than replace them. Our pricing is per managed computer, transparent, scaling cleanly as you hire — distinct from per-seat SaaS subscription billing. Month-to-month stays available up to 24 computers; from 25 computers, annual terms apply and volume discounts begin, with annual prepay at 25% off when the math makes sense for both sides.

Get started

The simplest path: book a 15-minute conversation with us, tell us your headcount, your laptop split (Mac vs Windows vs both), your current ad-hoc IT setup, and the one or two compliance / enterprise-customer pressures pushing the conversation. We will come back the next day with a fleet snapshot and a 30-day onboarding plan. Most onboardings ship in 2-3 weeks.