Why technology companies work with us
A SaaS company’s IT operation has to do two things at once that pull in opposite directions. It has to provide engineers with the modern, low-friction tooling they expect (or they’ll quit, or work around it, or both). And it has to demonstrate to enterprise customers and auditors that there’s a documented security program with evidence collected and controls enforced. Most MSPs are built for the second half. Some startup IT consultancies are built for the first. We’re built for both.
Our technology clients include early-stage SaaS companies preparing for their first SOC 2 Type I audit, post-Series B companies adding a second compliance framework (ISO 27001, HIPAA for healthcare-vertical SaaS, FedRAMP for public-sector SaaS) on top of SOC 2, software studios doing client work with confidentiality obligations, and product-engineering teams whose customers’ procurement processes require an information-security questionnaire response. The patterns repeat: ship-friendly, audit-friendly, evidence-rich.
What’s included for technology companies
Every engagement starts with 360SmartIT — managed endpoints, EDR, patching, support — and adds the components that match modern SaaS operating reality:
- Cyber Essentials — phishing simulation tuned for the patterns SaaS companies actually see (recruiter-impersonation targeting senior engineers, customer-impersonation targeting CSMs, vendor-impersonation targeting AP), security awareness training that doesn’t insult engineers’ intelligence, dark-web monitoring of engineer + leadership accounts.
- Google Workspace Management — most SaaS companies run on Workspace; we manage user lifecycle, conditional access, MFA enforcement (FIDO2 keys for senior engineers + finance), and the SSO-to-everything pattern that keeps SOC 2 auditors happy.
- Backup & Protect — endpoint backup so engineers don’t lose work to a hard-drive failure, Workspace mailbox + Drive backup with point-in-time restore (the production data lives elsewhere; we protect the corporate IT data).
- Compliance Hub — quarterly evidence collection for your SOC 2 (and additional frameworks as you add them), control mapping kept current, evidence library refreshed on schedule. The artifacts your auditor wants in the format your auditor expects.
SOC 2 — what we do, what we don’t do
A SOC 2 audit covers your production environment (your AWS, your application, your customer data). We do not run that. Your platform team does, and you’ll need a separate compliance partner (Vanta, Drata, Secureframe) for the production-environment side.
What SOC 2 also covers is your corporate IT — the laptops engineers code on, the email and document systems where customer information sometimes lands, the identity provider that authenticates everyone. That’s what we cover. And that’s where most SaaS companies get tripped up: production is well-thought-out; corporate IT is improvised. We make corporate IT a strength.
Identity hygiene at scale
Engineering hires, contractor onboarding, role changes, departures — the volume of identity events at a growing SaaS company is constant. Without a discipline, dormant accounts accumulate, access creeps beyond what people need, offboarded contractors retain access for weeks. We run identity reviews quarterly (or monthly if your audit cycle requires it), enforce JIT-elevation patterns for senior engineering access, and produce the access-review evidence your SOC 2 auditor will want.
Engineer-friendly is not a marketing claim
The best signal that an IT operation is failing engineering is when engineers find workarounds. Our deployments are designed so the path of least resistance is the secure one — Touch ID for everything, single sign-on to the dev tools that matter, MDM that doesn’t break local development, conditional access that gets out of the way when the device posture is good. We’ve never had an engineering team complain that we’re slowing them down. We’ve had several tell us we sped them up.