Why mission-driven organizations work with us
Non-profits operate under a unique constraint: every dollar spent on IT is a dollar not spent on the mission. Funders, donors, and Form-990 readers all evaluate program-vs-overhead ratios. The traditional answer — hire an MSP and hope they understand the constraints — produces a fixed monthly cost that’s hard to defend on a 990 and hard to scale up or down with seasonal program intensity.
Our non-profit clients include smaller foundations and grantmakers running on 8 staff plus a board, education-adjacent organizations with 30 staff and a network of seasonal volunteers, and mid-size service organizations managing donor data, volunteer scheduling, and program-delivery logistics across multiple locations. The patterns repeat: lean, accountable, scalable, secure-enough-to-defend-to-funders.
What’s included for non-profits
Every engagement starts with 360SmartIT — managed endpoints, EDR, patching, support — and adds the components that match non-profit operating reality:
- Cyber Essentials — security awareness training designed for high-volunteer-turnover organizations (frequent onboarding, frequent offboarding), phishing simulation calibrated for the patterns non-profits actually see (donor-impersonation, grant-imposter scams, payroll-redirect fraud), dark-web monitoring.
- Google Workspace Management — most non-profits run on Workspace via TechSoup or the Google for Nonprofits program. We manage user lifecycle (provisioning, offboarding, group memberships), enforce MFA, configure conditional access, and ensure that volunteers who leave don’t keep access to donor records.
- Backup & Protect — endpoint and Workspace mailbox backup, donor-database backup with WORM-equivalent retention, drill-tested recovery. Funder audits frequently ask about backup posture; this is the artifact.
Donor + constituent data protection
Donor records, constituent intake data, and program-participation records are sensitive even when not formally regulated. We design our non-profit deployments around the same principles we use for healthcare clients — least-privilege access, audit logging, encryption everywhere, retention rules per record type — even when the regulatory pressure is lighter. Reason: if your data leaks, the trust loss is existential for a non-profit even if the legal exposure is modest.
Funder + auditor friendly
Foundation and government-agency grant-makers increasingly ask about your information-security program in their grant applications and audits. We produce the documentation: an information-security policy customized to your size, an incident-response plan, a vendor-management list (we are one of your vendors and we provide the artifact), evidence of training completion, evidence of backup discipline. The kind of documentation that makes a Section IV (“Organizational Capacity”) narrative defensible.
Built for non-profit budget cycles
Per-device pricing means seasonal program intensity translates to predictable IT cost changes. Spinning up a summer program with 12 additional volunteer accounts? Add 12 device fees that month, remove them at season’s end. Most MSPs structure their pricing to penalize this kind of flexibility — we don’t, because non-profits exist within it.